This is not a genuine CBA communication. Call 13 2221 immediately. The email claims that your account has been restricted due to irregular activity, and then contains a malicious link that says “To activate your account click here". If you have clicked a link from a suspicious SMS or email, contact us on 13 2221 urgently. If you receive a suspicious message such as this, do not click on any links or respond to the sender, and instead, just delete the message. Keeping your accounts safe is our priority. Then perform a virus scan on your computer using anti-virus software. It's important to remember that we'll never send you text messages or emails that ask you to confirm, update or disclose personal or banking information. If you've clicked a link or opened an attachment from the scam or hoax message or if you were accessing NetBank at the same time you received and acted on the suspicious message, close your browser, empty your browser cache and clear your browser history. Every bank will have a different set of processes and rules so you will need to tell people which bank your card is with. The email starts by saying irregular activity has been detected and account access has been suspended with a malicious link labelled 'To restore access to your account click here' before referencing site maintenance. A number of customers have reported receiving an SMS saying there has been unusual activity in their account including a link to “confirm identity”. The body of the email contains a phishing link in a call to action to add a phone number in order to continue using your online bank access. @combank.com) and mimic the look and feel of official messages to trick you into thinking a message is legitimate, Have spelling mistakes and incorrect grammar, Ask you to confirm, update or share personal or banking information (most emails from financial institutions don't do this), Include an urgent call to action, such as asking you to unlock or verify an account, or log on and pay a traffic infringement notice. The email asks the customer to verify their identity and recent account activity by clicking the button. The link would then take you to a fake CommBiz page to try and get customers to enter their login credentials. Temporarily block your card at the touch of a button if you lose it. The message prompts the customer to confirm card information by clicking on the link. A CommBank-themed phishing SMS is currently in circulation. Carefully read these URLs, as they’re often created to look similar to legitimate addresses, Be suspicious of any correspondence received from overseas, especially if you're being asked to forward money or you're told you've won a prize, Never open an attachment you weren’t expecting, especially when it’s attached to a suspicious message. This is not a genuine CommBank communication. You may have set a lock on your card with Lock & block. Some CommBank customers have received a CommBank-themed phishing email with the subject line "Important Notice". Please do not click on the link contained within the SMS and follow the advice outlined above. The email has been sent from a random sender email address, not one that looks like a CommBank address. A number of customers have reported receiving a phishing email with the subject line: You Have 1 New Security Message Alert! Do not click the link or respond to the sender for any of these communications. Learn about the main types of scams your staff need to be able to recognise to protect your business. Your Commbank account suspended and then directs people to click a link to restore access. This message is not genuine. Learn about the latest scams, how to spot them and what to do if you've been scammed. The bank will never send you an SMS of this nature asking you to click a link to verify any information. Where a scammer calls you and attempts to obtain access to your accounts or device, pretending to be from a well-known company. If you receive this email, please do not reply to sender, click the link, or otherwise engage with the communication. Reply Yes or No It is important you respond to our previous message as your card is still blocked. © 2021 Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945, how to recognise hoaxes and what to do if you see one, Remember, we'll never ask you for your banking information by email or text message, To be safe, always navigate directly to NetBank yourself and log on from the site you know to be genuine, rather than using any links in communications, Report suspicious emails to email@example.com then delete them straight after. SBI Card is committed to protect you from any suspicious or fraudulent transaction.If we observe any suspicious activity on your card, we may proactively block your card to protect you from further misuse of your card. What might look like a genuine website selling goods at low prices could actually be a scam. If you’re on a mobile device, make sure you have updated your operating system, are running the latest version of the CommBank app and run an anti-virus scan if one is available on your device, Read all NetCode messages carefully. A number of customers have reported receiving a malicious SMS claiming NetBank access has been temporarily blocked. We have got reports of customers receiving a phishing SMS which begins Attention! The subject line is: Commonwealth has restricted your account. Log on securely to the CommBank app & tap Cards on the home screen; Swipe to the card you want to lock and tap on the image; Choose to which lock to activate; Log off once you’re done Have your card number and other details handy while contacting the banking executives. The SMS claims there has been an unusual login attempt with a supposed identity verification link included. Delete the message. A phishing email purporting to be from CommBank is in circulation with the subject line: Confirm account information. Some CommBank customers have reported receiving an email with the subject line: “CommBank – Personal account on hold.”. The email claims that your account has been disabled due to access by an unrecognised device, and then asks you to click on a link to verify your account and restore account access. We are aware that a number of customer PayIDs across multiple financial institutions, including Commonwealth Bank and Bankwest, have been accessed through another financial institution. These claim there has been an unusual/suspicious login attempt and request the recipient to verify their identity by clicking on the phishing link. This phishing email arrives with the from name “Commonwealth” with the subject line: [Alert] We need your attention. This SMS begins with identifying itself as an “important message” from CommBank and tells customers their NetBank access cards have been suspended with a request to click on a link to restore access. A phishing email is currently in circulation which is similar to the one seen in September 2019. Some CommBank customers have received a message claiming that their account may have been suspended. Please do not reply to the sender or click on the link. Please confirm a recent ATM transaction for $200.00 has been performed by you. Similar to hoax messages seen in January and February, several new SMS phishing campaigns have been reported. The email begins by stating that an account has been blocked in Commonwealth private portfolio and asks the recipient to verify their account by clicking on a phishing link so that access is not permanently blocked. A number of customers have reported receiving a phishing email that has been sent from an email address that makes it look like it has been sent from the Commonwealth Bank of Australia. If your EMI Network Card has been blocked due to a low CIBIL score, here is how you can unblock it. Do not reply or engage with them, Be aware that scams can also come via the telephone with people pretending to be from a reputable organisation who try and gain access to your computer, bank account and money. Check that you’re entering the right card details and try the transaction again on a different day and time. This email claims a recent deposit to the account could not been processed and prompts the customer to click a link to complete the transaction. Please do not click on the links or respond to the sender. CommBank customers have received a hoax email with the subject line: Alert: Document Report – We noticed about security maintenance. The link takes the recipient to a false login page designed to get the customer to enter their NetBank login credentials. Please do not click on the link or respond to the sender. View our Financial Services Guide. The phishing email claims it is from CommBank Internet Banking Help Centre and informs the customer they have a “new notification” relating to their CommBank online account which is followed by the phishing link. A number of customers have reported receiving a text message which looks like it comes from the sender “CommBank” claiming NetBank access has been restricted and containing a phishing link. The below emails and SMS messages, which have been reported, are not from CommBank and are not authorised by us. The subject line is: Commbank: New security verification. The SMS informs the customer that a suspicious login has been detected and the request must be blocked, prompting users to click on the link in the SMS. Thank you, Customers Support Service,Citi Bank. You can contact the Commonwealth Bank Call Center to report this and submit a request to reopen your CommBank Mobile Account and access to activate your CommBank Mobile. Where someone you meet online may not be who they claim to be, and set out to steal your heart in order to defraud you. The SMS claims account access has been suspended due to suspicious activity, with a phishing link included that purports to provide the user with an “unlock procedure”. Please do not click the link or reply to the sender. Recipients are prompted to click on the link to confirm the details. This is not a genuine CommBank communication. Do not reply to text message, call and cancel your card ASAP. Cybercriminals often try to take advantage of current events to create convincing phishing lures, including the current coronavirus situation. The SMS informs the customer that in order to avoid service issues a form or application must be completed, and prompts users to click on the link in the SMS. It prompts the customer to click on a link to unlock the account, claiming that they will be charged a processing fee. Concerned about the safety of your accounts? * You can subscribe to something like Vonage, and Internet phone service that allows you to carry your phone number around the world. Lock your old card and request a new one via NetBank or the CommBank app If you've clicked a link or opened an attachment from the scam or hoax message or if you were accessing NetBank at the same time you received and acted on the suspicious message, close your browser, empty your browser cache and clear your browser history. Messages might include a link to direct you to a fraudulent website or ask you for personal information. A CommBank-themed phishing SMS is currently in circulation. Protecting the security of your account is our primary concern. If your SIM card is blocked, this is a different issue to it not working properly. We also have a CommBank online security specialist sharing some tips via a webinar series to help you feel confident with online safety and security. The SMS tells customer that we've noticed unusual activity on their account and it's been frozen. Caller: Commonwealth Bank I was overseas where I work and received a 'suspect' looking sms from a mobile number: 0427 741 911 telling me the message is from 'CommBank' and that they had temporarily blocked my card ending in xxxx. I recently misplaced my mobile phone, so I asked my provider (O2 UK) to put a temporary block on the SIM card to prevent any unauthorised use whilst I was waiting for it to be sent back to me. If you shared your card details, you'll need a new card. A SMS phish first seen in June this year has resurfaced. The link directs the recipient to a page where they are asked to enter their login credentials. CommBank has temporarily blocked your card ending in 7685 for security purposes. This is not a genuine CommBank communication. - Next message reads '' it is important you respond to our previous message as your card is still blocked. To anyone else who has recently opened an account with Comm bank or are an existing Commonwealth Bank customer, YES THIS IS THE COMMONWEALTH BANK. The email prompts the user to click a link to view statements in NetBank. We also support the Australasian Consumer Fraud Taskforce in the promotion of ScamWatch, a website dedicated to the prevention of scams. Make sure you send the message only from the registered mobile number. The bank has no way to determine who is using the card at a given time. Annoying as it can be to get blocked by mistake, remind yourself that it’s a sign that your credit card company has your back. Caller: Commonwealth Bank To the ppl who have commented here that don’t bank with Comm Bank, your identity has been stolen - start making some calls ASAP. Please do not click on the link or reply to the sender. As the advice on this website has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. If your SIM card is blocked, often you have entered the wrong PIN code too many times. Report the SMS to firstname.lastname@example.org then delete it. 2) In case your SBI ATM is lost or stolen, you need to block it to prevent its possible misuse. Send an SMS: You can also send an SMS in a specified format to block your credit card in real time. We’re aware of a hoax SMS offering a $500 bonus for testing Cardless Cash that may look as though it comes from NetBank including being grouped by your phone with other legitimate messages you may have received in the past from NetBank. Did what they asked, and didn’t think twice about it. The messages have reportedly been delivered to hundreds of the bank’s customers in a series of hoax emails and SMS’ circulating throughout Australia. You should not click any of these links or reply to the sender. CommBank customers have been receiving hoax SMS messages, claiming to be a NetBank alert with a link. If I try and ring my phone, I get an unobtainable tone (presumably because the SIM is blocked) but I'm interested to know what will happen to any SMS messages that are sent to me. The first clue should have been, they were asking for my mobile number – but it didn’t click. CommBank customers have reported receiving a hoax email claiming to come from CommBank Customer Service with the subject line: Notice!, followed by the date. This is not a genuine CommBank communication. Email purporting to be from American Express claims that access to your card has been blocked until you update your profile information via an HTML form contained in an attached file. This is not a genuine CommBank communication. The SMS offers the recipient a $500 bonus for testing cardless cash functionality. You just need to go to 'Manage Card' section, and you can temporarily block or unblock your debit or credit card. All are pointing to the same URL but we’re seeing some variations in the messaging, however all are focused on the themes of accounts being locked or suspended due to suspicious activity with the call to click being to verify or confirm accounts or identities to avoid lock out. ... Commonwealth Bank. Over the weekend we’ve seen a number of fake SMS messages purporting to come from CommBank. The email begins Dear valued member and claims there have been multiple attempts to log into your account with incorrect passwords then directs you to click and verify your details to avoid account suspension. CommonwealthBank. 3. If you receive this email, please do not reply to sender, click the link, or provide any information. Some customers have reported receiving a phishing email requesting them to verify their Commonwealth Bank account as part of a new security verification process. In case you have received any transaction alert for the transaction not done by you, immediately block your card. The message directs the recipient to a fake login page designed to convince a customer to enter their NetBank login details. It takes a genuine CommBank header and imagery related to insurance but alters the message to read “We notice irregular activity on your Commonwealth bank account, therefore, we have restricted access to your account.” This is followed by a prompt to click to restore access. The SMS informs the customer of an approved loan and prompts them to click on the link to review the application. CommBank customers have received a hoax email with the subject line: NetBank – Account Information. / Please be aware that these are not genuine CommBank communications. Concerned about the safety of your accounts? This is not a genuine CommBank communication. These are not genuine CommBank communications. / Here's what to do: If you're worried or you’ve noticed a suspicious transaction, call us straight away on 13 2221. The SMS informs the customer that unusual activity has been detected on their account and prompts users to click on the link. This is not a genuine CommBank communication. The email prompts the user to verify the account, claiming it has been disabled due to unsuccessful login attempts. These are not genuine CommBank communications. "To help protect your account from fraud or abuse, we might have temporarily blocked it … In this case, you will have to submit an application to the branch manager for unblocking of your SBI ATM Card. The email informs the customer about account information missing and asks them to verify account information by clicking on the link. 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